Perkins Slade Ltd Complaints Procedure 

We are committed to providing a high quality insurance service to all our clients. If something goes wrong, we need you to tell us about it, this will help us to improve our standards.

If you wish to make a complaint you may do so by contacting any member of our staff by whatever means is convenient to you. 

You may contact us:

By telephone 0121 698 8000
By email to complaints@perkins-slade.com
In writing to: Complaints Officer, Perkins Slade , Tricorn House, 51-53 Hagley Road, Birmingham B16 8TP
By fax on 0121 625 9000

Any complaint made by telephone that is not resolved immediately will be followed up in writing.

For full details, click here.

 

The Financial Ombudsman Service

The FOS can be contacted by accessing the website www.financial-ombudsman.org.uk or as follows:

Exchange Tower

London E14 9SR

Tel: 0800 023 4567 or 0300 1239123

Fax: 0207 964 1001

Email: complaint.info@financial-ombudsman.org.uk 

Your Insurer also operates a complaints procedure, details of which are in your policy.

In the case of consumers (private individuals), micro-enterprises (an enterprise employing fewer than 10 persons that have a turnover or annual balance sheet  that does not exceed €2million), a charity which has an annual income of less than 1 million pounds sterling, or a trustee of a trust which has a net asset value of less than £1million, if we cannot settle your complaint to your satisfaction you have the right to refer the matter to The Financial Ombudsman Service (FOS) within six months. 
Contact details are as follows:  
The Financial Ombudsman Service
South Quay Plaza
183, Marsh Wall
London E14 9SR
Tel: 0800 023 4567
Fax: 0207 964 1001
Email: complaint.info@financial-ombudsman.org.uk
Your Insurer also operates a complaints procedure, details of which are in your policyWe are committed to providing a high quality insurance service to all our clients. If something goes wrong, we need you to tell us about it, this will help us to improve our standard

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